Terms & Conditions

  • Our preferred payment method is Visa or Mastercard. A 2.25% cc fees will apply.

    Payment is also welcome by internet banking:

    ANZ MAD Accommodation Ltd
    06 0645 0764251 00

    Please use your surname and booking number as reference.

    A valid photo ID is required upon check-in. A valid credit card must be held on file, or alternatively, a $200 cash bond is required at check-in for any bookings made via third-party platforms (e.g. Expedia or Booking.com) using virtual credit cards.

    Management reserves the right to charge for any damages, missing inventory and excess odours or cleaning required.

  • All cancellations must be advised by emailing info@mayfairmotel.co.nz - no phone cancellations are accepted.

    Cancellation within 7 days of arrival will result in a loss/charge of 50% of the booking value or one night's stay (whichever is greater). Cancellation outside 7 days of arrival will result in a fee of $50 per unit cancelled.

    Cancellation of group bookings (3 units or more) within 21 days of arrival will result in a loss/charge of 50% of the booking value or one night's stay (whichever is greater). Cancellation outside of 21 days of arrival will result in a fee of $45 per unit cancelled.

    Amendments to bookings may be made at Managements discretion, before the non-refundable cancellation date. If an amendment results in the shortening of a stay or a reduction in guest numbers, it may be treated as a cancellation.

    Any breach of motel policies may result in the immediate termination of your stay without a refund.

    There is no refund for late arrivals or early departures.

  • Adults and children are charged at the same rate.

    Infants under 1 year stay free of charge - max. 1 infant per unit.

  • Check-in time: From 2:00 PM

    Check-out time: By 10:00 AM

    Early check-in or late check-out requests are subject to availability and may incur an additional charge.

  • Professional photography, videography, and the use of the property for commercial purposes, promotional shoots, social media content creation, or events (including but not limited to parties, or business functions) are not permitted without prior written approval from management.

    Guests must contact The Mayfair in advance to discuss event or media use requests. Unauthorised use will result in immediate termination of stay and/or additional fees.

  • We ask noise is kept to a minimum between 8PM and 7AM.

  • After-hours assistance is available on 06 650 4216. A call out fee applies for non-emergencies such as lockouts.

  • Pets have a strict no pet policy.

  • All rooms, indoor spaces, and common areas (e.g pool area) at The Mayfair are strictly non-smoking. Guests found smoking/vaping indoors will be charged a minimum $250 cleaning fee and may be asked to vacate the property without refund.

  • Complimentary off-street parking is available for registered guests. Parking is limited to one vehicle per room unless otherwise arranged.

    The Mayfair is not responsible for any damage to or theft from vehicles parked on the premises.

  • Items left behind will be held for 14 days. If unclaimed, they will be disposed of at management’s discretion. We are happy to return lost property via courier at the guest’s expense.

  • By proceeding with your reservation or signing a registration form at check-in, you agree to all terms and conditions outlined above, as well as any additional policies in place at The Mayfair.